Shipping policy
Processing times
After receiving your order confirmation email, all orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $4.90 flat rate shipping.
Expedited Shipping
Expedited shipping is available for all in-stock items. For more information, please call 1-800-424-1261 or email: info@familypetnutrition.com.
FREE SHIPPING EVERY DAY ON ALL ORDERS
To automatically qualify for free shipping, orders must ship together on the same day to the same address within the continental US.
| Shipping option | Estimated Delivery Time | Price |
| Standard | 3 to 4 business days | $4.90 |
| Express | 1 to 2 business days | $28.00 |
| Free Standard | 3 to 4 business days | Free |
| Priority | 1 to 3 business days | Calculated at checkout |
| Priority Express | 1 to 2 business days | Calculated at checkout |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@familypetnutrition.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged, please email us as soon as possible at info@familypetnutrition.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@familypetnutrition.com.
